Terms & Conditions

Effective Date: July 2026

Welcome to Shaw-Media Creative Agency (“Company,” “we,” “our,” or “us”). By accessing our website, purchasing our services, or working with us, you agree to the following Terms & Conditions. Please read them carefully.

1. Acceptance of Terms

By using shawmedia.online, requesting services, or purchasing any product or service from Shaw-Media Creative Agency, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use our website or services.

2. Services

Shaw-Media Creative Agency provides professional creative and digital services including, but not limited to:

• Website Design
• One-Page Websites
• Multi-Page Websites
• E-Commerce Websites
• Logo Design
• Branding
• Graphic Design
• Social Media Marketing
• Promotional Flyers
• Video Editing
• Podcast Development
• Landing Pages
• Basic SEO
• Website Maintenance
• Digital Marketing

Additional services may be added without prior notice.

3. Project Requests

All projects begin after:

• A project request form has been completed.
• Required information has been submitted.
• Payment has been received (unless otherwise agreed).

Incomplete information may delay project completion.

4. Payments

Payment is due according to the selected package or project agreement.

Payments are securely processed through approved payment providers.

Projects requiring custom pricing may require deposits before work begins.

Failure to make payments may delay or suspend project work.

5. Refund Policy

Due to the custom nature of digital design services:

• Payments for completed work are non-refundable.
• Deposits on custom projects are non-refundable once work has begun.
• Refund requests are reviewed on a case-by-case basis.

Digital products cannot be returned once delivered.

6. Project Timelines

Estimated completion times are based on:

• Receiving all required content.
• Timely client communication.
• Project complexity.

Client delays in providing content may extend project deadlines.

7. Client Responsibilities

Clients agree to provide:

• Accurate information
• Business content
• Logos
• Images
• Contact information
• Required approvals

Clients are responsible for ensuring submitted content does not violate copyrights or trademarks.

8. Revisions

Most packages include reasonable revisions.

Additional revisions beyond the included amount may incur additional fees.

Major changes requested after approval may require a new project quote.

9. Website Ownership

Upon full payment:

• The client owns the website content created specifically for their project.
• The client owns their domain if registered in their name.
• Shaw-Media Creative Agency retains ownership of proprietary development methods, templates, design systems, reusable code, and internal workflows unless otherwise agreed in writing.

10. Domain Registration

If domain registration is purchased through us:

• Domains are registered using the information provided by the client.
• Annual renewal fees are the client’s responsibility unless covered under a maintenance agreement.
• Shaw-Media Creative Agency is not responsible for domains that expire because renewal fees were not paid.

11. Website Hosting

Clients are responsible for maintaining hosting services unless hosting is included under a separate service agreement.

Website downtime caused by hosting providers is outside our control.

12. Monthly Support Plan

Monthly support services begin after the subscription is activated.

Services may include:

• Website updates
• Content edits
• Google Business Profile posts
• Promotional flyers
• Short promotional videos
• General website support

Unused monthly services do not roll over.

Monthly plans may be canceled by either party with advance notice before the next billing cycle.

13. Intellectual Property

All original work remains the intellectual property of Shaw-Media Creative Agency until full payment has been received.

Upon final payment, ownership transfers as described in these Terms, except for our proprietary templates, reusable assets, internal tools, and third-party licensed materials.

14. Third-Party Services

Projects may include services provided by third parties, including:

• Domain registrars
• Hosting companies
• Payment processors
• Social media platforms
• Google services
• Jotform
• Stripe

We are not responsible for outages, policy changes, or service interruptions affecting third-party platforms.

15. Limitation of Liability

Shaw-Media Creative Agency shall not be liable for:

• Lost profits
• Business interruption
• Data loss
• Website downtime caused by third parties
• Search engine ranking changes
• Third-party software issues

Our liability is limited to the amount paid for the applicable service.

16. Portfolio Rights

Unless otherwise agreed in writing, Shaw-Media Creative Agency may display completed projects in its portfolio, website, social media, or other promotional materials.

If you require your project to remain confidential, please notify us before work begins.

17. Cancellation

Either party may cancel a project.

If work has already begun:

• Deposits remain non-refundable.
• Clients are responsible for payment for work completed up to the cancellation date.

18. Changes to These Terms

We may update these Terms & Conditions at any time.

Updated versions become effective when posted on our website.

19. Governing Law

These Terms & Conditions are governed by the laws of the State of Missouri, without regard to its conflict of law principles.

20. Contact Information

Shaw-Media Creative Agency

🌐 Website: https://shawmedia.online

📧 Email: info@shawmedia.online

Questions?

If you have questions about these Terms & Conditions or any of our services, please contact Shaw-Media Creative Agency. We’re committed to providing professional, transparent, and reliable creative services to every client.